Got a phone call from a bank today.
B: Hi, may I speak with Cherie De Castro?
Me: This is she.
B: Ma'am, this is (name) from (Very Prominent Bank). You have a problem with your account, and ....
Me: A problem with my account? What happened?
B: (chuckles) Well, we are about to send you a .... for .... You don't have to commit right now. Your account shows you have an excellent record...
Me: Wait a minute. First of all, you just said that my account shows I have an excellent record, which contradicts your introduction to me. (I could hear the poor girl sounding embarrassed on the other end of the line.) Second of all, I have already told somebody from (Very Prominent Bank) that I would contact you if ever I became interested. And I am not. Thank you for calling.
And I put the phone down.
And that's just one of those. Try this. It happened about a few months ago. Also from them.
B: Hello, is Aristotle De Castro there?
A: This is Aristotle.
B: My name is (name) from (Very Prominent Bank). Do you speak English?
A: Aren't we talking already?
And Aris continued to entertain. But reported the rudeness to someone higher up.
Now, I don't know if it's just me, but I think people-oriented jobs require a lot more refinement from the employees, especially so if the company they're working for has a reputation to protect. Whatever their reasons, the first scenario showed perfect incompetence, and the second one outright idiocy based, we suppose, on records of a not-so-English-sounding last name.
How Successful People Think
7 hours ago